Paul Riegel joined me on the air today from The CFO Centre. He works for a worldwide organization that provides part-time Chief Financial Officers for businesses who need strategic support but cannot justify having a full-time CFO.
It is about helping companies succeed within their budget and enabling them to grow in a manageable way so that they can continue their success for years to come.
Paul can be reached at:
Questions for Ben
You would have to love your job to be in sales or service.
Absolutely, you need to love your job if you are in sales or service.
As I mentioned in the broadcast, everyone needs to love what they do. It is up to each and every one of us to challenge what we do daily and ask ourselves, could I have done that a little bit better?
It is not about beating yourself up, it is about looking for ways that you can make things better for yourself and for those around you.
How do we make money pleasing others?
Another way of looking at this is that you are loosing money if you do not please others.
NOTE: You cannot please everyone and you should not try. You should focus on pleasing those who actually need your product or service, have problems you can solve and have the means to pay for it. Everyone else, is not a customer.
However, if you do not please these people that you can actually help. If you do not make them into fans of your brand and advocates for you, they will either not purchase from you, or worse, buy from your competition and tell people why they will not do business with you.
Question to Paul
How do we know what to focus on with our business?
We need to focus on the things that we can control. There are many factors in business that we cannot control. For instance, we cannot control the economy, but we can control how we position ourselves in order to deal with economic fluctuations.
How do we know we are wrong?
We rarely know that we are wrong until something goes wrong.
Most of us assume that we know what we are doing and that we know the answers to the problems that face us. Most of us will have this backfire on us at one point in our lives.
The more we can admit that we do not know everything, that we are not completely wise and that there are others who know more about subjects than we do, the better position we are to ask others for their advice.
How do we take the assumption out?
The best way to take assumptions out of any equation is to test them. To put them up against real-world scenarios and evaluate whether we are right or wrong.
Doing this in controlled situations, where it does not expose the company to great risk is always advised.