Brent Williams 

August 14, 2019

Brent Williams joins me on the mic for the August 14th show.

This is a classic case study of building a business the right way.  See a problem, research it to understand it and the scope of it.  Define the customer base, figure out how to solve the problem and then communicate and execute.

The insurance claims process can change and is doing just that.  They are making it customer focused and reducing stress and workload from those processing claims at the same time.


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